KOROR, Palau – Bank of Hawaii executives visited Palau last week to reaffirm their long-term commitment to the region.
Michael Zakazaki, senior vice president and senior market manager for Palau, Guam, and Saipan, said the visit aimed to show appreciation to the community and highlight the bank’s plans for continued growth.
“We want to make sure the community here in Palau knows that we are thankful for them,” Zakazaki said. “We appreciate their trust for all these years that we’ve been here, and we’re here to stay.”
Expansion and Investment
The bank pledged to expand its services and presence in Palau, including installing new ATMs, particularly outside of Koror, to improve customer convenience.
“The ATM at our Koror branch has the highest transaction use in our entire network,” Zakazaki said. “This shows our community trusts us.”
Community Support
The bank also highlighted its commitment to supporting the local community. This includes sponsoring events like the PSFA fishing derby, with a $10,000 donation, and expressing gratitude for the community’s trust.
Adapting to Local Needs
Bank executives discussed the importance of adapting to community needs and expanding resources where necessary. They anticipate a rebound in tourism and the economy, as projected by the Asian Development Bank, and aim to be part of that growth.
“We are finding ways to increase the economy or help support any financial needs they may have,” Zakazaki added.
Focus on Customer Service
The bank underscored its commitment to listening to the needs of local communities. This, they said, is essential to providing better services and ensuring their strategies align with Palau’s economic and social realities.
Overall, Bank of Hawaii’s visit focused on strengthening ties with Palauan communities, tailoring services to local needs, and investing in technology and infrastructure to support economic development and customer convenience.